As in previous years, I’d like to start by mentioning the membership itself as I’m still firmly convinced that this is the single most important aspect of this (and any) group. Groups like ours are a vital link between a practice and its patients. WPPG is a group dedicate to the single aim of not only maintaining, but hopefully improving, the patient experience at Woodlands FMC. This is plain to see when you experience their dedication and commitment. Over the past twelve months WPPG has seen a small increase in numbers without the loss of members, so hopefully the coming year will again see more patients getting involved.
I’d now like to move onto this year’s accomplishments and confirm that WPPG kept its promise to carry out another ‘face to face’ survey. This survey was carried out in May 2016, my thanks also go to the 285 patients who kindly participated. This kind of survey is very time consuming but the members freely gave up their time, once again, in order to get a better understanding of how individual patients felt about certain aspects of the day to day issues they encounter. The results were analysed and discussed with the practice management, these results can not only be found on the practice website but also on the WPPG notice board that is situated in the reception area. WPPG firmly believe that obtaining this data assists the practice in their efforts, and desires, to improve the facilities etc. at Woodlands. Patients can be assured that this is an ongoing area where WPPG, and the practice, are focused on in order to improve the patient experience.
Now I’d like to mention ‘communication’ as this is another area that I am a great advocator of, because patients must believe that we will always attempt to do what we say we will. However, as I have stated previously, this is something that is a two way process and as such if our fellow patients raise issues they have to be willing to listen to our replies and or findings.
I’d like to finish this particular section by confirming that WPPG has, yet again, continued its association with other PPGs in order to identify any common concerns etc.
So to recap this year has seen WPPG continue to be involved with the practice management in order to at least maintain but hopefully improve the patient experience at Woodlands.
So before I close I’d like to once again mention the group members themselves. Firstly I’d like to personally thank the members of WPPG as I truly believe that they are the embodiment of what team work is all about. Secondly I’d like to repeat that, in my opinion, the existing members will continue to work on behalf of all the Woodlands patients and I feel greatly honoured to be working with them.